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Progress in Public Management in the Middle East and North Africa

Case Studies on Policy Reform

image of Progress in Public Management in the Middle East and North Africa

The MENA-OECD Governance Programme supports public sector reform in the Middle East and North African (MENA) region. Since its inception in 2003, the programme has helped the region to improve institutions for good governance through continuous policy review and reform.

The need to accelerate economic growth has been the primary impetus, but MENA governments are increasingly implementing reform to improve public sector performance and to meet citizens’ needs for higher quality education and health care, a safer and cleaner environment, and transparent and responsive government. Going forward, reforms will also be driven by equity and sustainability concerns.

This report offers a perspective on the progress made in public management in the MENA region since 2005. It reviews achievements in implementing public governance reform in nine areas: human resource management, public finance, integrity, regulation and law drafting, administrative simplification, e-government, public-private partnerships, gender, and water resource management. The report presents case studies on key policy reforms and outlines common characteristics across the region as well as the specific conditions and circumstances in MENA countries and economies.

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Achievements in E-Government

The use of information and communication technologies (ICT) for government activities is not new in the MENA region. Concerted efforts to apply these technologies to public services and for improving governance practices have become widespread over the past five years. While many different motives have driven e-government adoption in MENA region, the common denominators are the perceived needs to improve public service quality, to strengthen administrative control, and to join the international mainstream. E-government proves to be a privileged gateway to a wide range of public sector reforms, and the MENA region offers a very broad scope of experiences. This chapter highlights the experience of countries like Egypt, Morocco and Jordan, which are primarily concerned with basic implementation of e-government, and countries like Bahrain and Dubai which are applying e-government good practice quite widely to expand services to citizens and to foster inward investment and growth.

English

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