OECD e-Government Studies: Norway 2005

image of OECD e-Government Studies: Norway 2005

This review is the first study that undertakes an in-depth analysis of e-government in Norway from a whole-of-government perspective. It looks at the progress to date and the remaining challenges the Norwegian government faces in implementing e-government and provides a detailed analysis of the e-government policy cycle, focusing on the role of the central state as a policy actor. The report also provides proposals for action to improve the delivery of electronic services to citizens, to understand public demand for online services and participation in government, to develop frameworks for monitoring and evaluation of e-government, to respond to agencies’ demands for more central guidance, and to improve co-ordination.   



The Case for E-government

The main driver for ICT use in Norway was and remains internal efficiency through automation of administrative processes. Nonetheless, public sector reform has been a main driver of the development of e-government which is seen as an instrument for providing better quality services, reducing complexity and user orientation of the public sector. Decentralisation of public management has had an impact on e-government implementation, however, within this general approach, there have been swings towards and away from centralising certain elements of ICT use in government. The advancement of the information society and e-government developments at EU level have also provided important cases for e-government development in Norway.


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