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OECD e-Government Studies: Norway 2005

image of OECD e-Government Studies: Norway 2005

This review is the first study that undertakes an in-depth analysis of e-government in Norway from a whole-of-government perspective. It looks at the progress to date and the remaining challenges the Norwegian government faces in implementing e-government and provides a detailed analysis of the e-government policy cycle, focusing on the role of the central state as a policy actor. The report also provides proposals for action to improve the delivery of electronic services to citizens, to understand public demand for online services and participation in government, to develop frameworks for monitoring and evaluation of e-government, to respond to agencies’ demands for more central guidance, and to improve co-ordination.   

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Organisational Change

Norway’s early application of ICT to back office functions of government (e.g. financial and public record and payroll systems) has brought changes and benefits in terms of back office management that are now mainstreamed in government and provide an important basis for future development of front office services. Also, the impact of e-government on knowledge sharing across government has been positive and online frameworks which enhance cross government collaboration and exchange of experiences have been established. The government has also taken a step forward in strengthening the development of ICT skills in the public sector, for example by focusing on increasing employers’ access to qualified ICT workforce. As regards to central government analytical capacity, it remains limited and unevenly diffused among agencies. The transformation of Statskonsult into a publicowned limited company can, at least in the short term, further reduce the central government capacity in providing strategic ICT guidance to agencies.

English

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