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OECD e-Government Studies: Norway 2005

image of OECD e-Government Studies: Norway 2005

This review is the first study that undertakes an in-depth analysis of e-government in Norway from a whole-of-government perspective. It looks at the progress to date and the remaining challenges the Norwegian government faces in implementing e-government and provides a detailed analysis of the e-government policy cycle, focusing on the role of the central state as a policy actor. The report also provides proposals for action to improve the delivery of electronic services to citizens, to understand public demand for online services and participation in government, to develop frameworks for monitoring and evaluation of e-government, to respond to agencies’ demands for more central guidance, and to improve co-ordination.   

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Monitoring and Evaluation

With eNorway, the government has been successful in setting up a framework for measuring progress in the development of the information society. As yet however, there is no whole- fgovernment framework for monitoring progress and assessing the impact of e-government initiatives at agency and ministry level. Few organisations within the Norwegian government have such frameworks. Agencies’ results and achievements are often incorporated and described in annual reports but they are de-linked from discussion of targets and goals. Lack of central government guidance and of precise targets and goals have been perceived as a reason for the slowness of ministries and agencies to implement monitoring and evaluation of e-government. Justifying returns on investment has become a key issue for agencies in seeking funds and as part of the overall push for greater efficiency, but, as elsewhere, the methodology is only now being developed. The challenge is how to share the frameworks that have been implemented and the lessons learned.

English

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