Measuring Regulatory Performance

A Practitioner's Guide to Perception Surveys

image of Measuring Regulatory Performance

Now more than ever, OECD countries are investing significant resources in regulatory policies and reforms. At the same time, governments are under increasing pressure to explain such reforms and their benefits to the public. Perception surveys are an important part of this process and they are being used by OECD members to measure how citizens and businesses view regulation in their countries.

This guide helps officials use perception surveys to evaluate and communicate the results of reform processes. While the guide draws on examples from the regulatory field, it is also useful for other policy areas. In non-technical language, the guide clearly explains the challenges involved in the design and use of business and citizen perception surveys – and ways to overcome them. It also helps officials get the most out of survey results, whether conducted internally or by external experts.


Policy Lessons for the Use of Perception Surveys for Evaluation, Diagnosis and Communication

This chapter discusses the strategies used by OECD countries in order to benefit the most from stakeholder surveys for evaluative and diagnostic purposes (Section 1) and to better communicate reforms (Section 2). It provides policy makers with policy lessons to address the complexity of perceptions and the risks entailed in the interpretation, use and communication of survey results.


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error