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Making Life Easy for Citizens and Businesses in Portugal

Administrative Simplification and e-Government

image of Making Life Easy for Citizens and Businesses in Portugal
Reducing the time for registering a company from weeks and months to under one hour is a concrete result of a unique and ambitious initiative in Portugal to make the public sector more efficient and effective. The Simplex initiative aims at making life easier for citizens and businesses. It focuses on how e-government can be used as a lever for broader administrative simplification, making service delivery more coherent and efficient.

This is the first integrated study undertaken by the OECD to analyse administrative simplification and e-government in a national context. By bringing those two areas together in the context of public management reform, this review helps countries identify how these reform activities can best support overall government performance and economic growth.

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Policies and Strategies

Portugal is one of the few OECD countries which have chosen to integrate administrative simplification and e-government politically and strategically to achieve the public policy goal of making everyday life easier for citizens and businesses in their interaction with public authorities. By actively seeking the synergies between administrative simplification and e-government – using the latter as a key lever for simplification – Portugal is trying to impose significant and swift changes on its public administration and its administrative culture both at central and local levels.

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