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Making Life Easy for Citizens and Businesses in Portugal

Administrative Simplification and e-Government

image of Making Life Easy for Citizens and Businesses in Portugal
Reducing the time for registering a company from weeks and months to under one hour is a concrete result of a unique and ambitious initiative in Portugal to make the public sector more efficient and effective. The Simplex initiative aims at making life easier for citizens and businesses. It focuses on how e-government can be used as a lever for broader administrative simplification, making service delivery more coherent and efficient.

This is the first integrated study undertaken by the OECD to analyse administrative simplification and e-government in a national context. By bringing those two areas together in the context of public management reform, this review helps countries identify how these reform activities can best support overall government performance and economic growth.

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Implementation Tools

Implementing simplification in the public sector requires a broad range of management tools; these tools change operational framework conditions, a prerequisite for successful implementation of simplification initiatives with a lasting impact across the public sector as a whole. Operational framework conditions cover a broad range of public management areas such as financial management, human resource management, management of processes and organisations including collaboration and co-operation, and administrative culture.

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