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Making Life Easy for Citizens and Businesses in Portugal

Administrative Simplification and e-Government

image of Making Life Easy for Citizens and Businesses in Portugal
Reducing the time for registering a company from weeks and months to under one hour is a concrete result of a unique and ambitious initiative in Portugal to make the public sector more efficient and effective. The Simplex initiative aims at making life easier for citizens and businesses. It focuses on how e-government can be used as a lever for broader administrative simplification, making service delivery more coherent and efficient.

This is the first integrated study undertaken by the OECD to analyse administrative simplification and e-government in a national context. By bringing those two areas together in the context of public management reform, this review helps countries identify how these reform activities can best support overall government performance and economic growth.

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E-Government for Simplification

Most OECD countries view e-government as a lever for change, a key tool to support and enhance the implementation of policies in other areas. E-Government has proven its advantages in simplifying the public administration: it allows administrations to share information and data internally and with users more easily; it enables administrations to broaden the channels of service delivery to include e-government services; it provides administrations with tools to ensure integrated and “seamless” services. E-Government delivers a set of tools enabling the public sector to reconsider and simplify the regulatory context around public sector business processes, and to use this set of tools to create simpler business processes within public sector organisations or across organisational boundaries and levels of government.

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