This chapter focuses on improving municipal management and performance through adequate human resources and efficient tools for public service production, delivery and monitoring across the whole national territory. The first part is dedicated to the modernisation of human resource management (HRM) in Chilean municipalities, looking at the development of workforce planning and management, the strengthening of human resources capacity and the need to reinforce the HRM function at municipal level. The second part focuses on how to enhance the quality and efficiency of municipal services in Chile through the development of a municipal services management model, including the establishment of minimum standards for municipal services as a means to reduce territorial disparities, and the provision of appropriate incentives as well as a suitable institutional framework.