Mobile Technologies for Responsive Governments and Connected Societies

image of M-Government

This report aims to foster a better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices to enable ubiquitous governments, sustain public sector innovation and transform public service delivery. The content of this report paves the way for the Report on Agile Government to be released by OECD in the Fall of 2011. The report is a joint-product of the collaboration of OECD with the International Telecommunication Union (ITU) and the United Nations Department of Economic and Social Affairs.

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Towards the next generation of public services

Data show an impressive increase in the use of and access to mobile technology, in both developed and developing countries. Mobile cellular is the most rapidly adopted technology in history and the most popular and widespread personal technology worldwide. Growing research demonstrates the potential of mobile communications to radically transform governments and to provide access to public information and services in areas where infrastructure required for Internet or wired phone service is not an option. M-Government is therefore emerging as the next big wave for information and communication technology (ICT) use in the public sector. For many public agencies, however, m-government is still in the early stages of development, and, in many instances, it is still part of an overall strategy of public sector modernisation and enhanced public service delivery. Understanding the underlying concepts and motivational factors which explain the emergence of m-government is crucial for governments to set priorities and formulate adequate policies.


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