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M-Government

Mobile Technologies for Responsive Governments and Connected Societies

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This report aims to foster a better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices to enable ubiquitous governments, sustain public sector innovation and transform public service delivery. The content of this report paves the way for the Report on Agile Government to be released by OECD in the Fall of 2011. The report is a joint-product of the collaboration of OECD with the International Telecommunication Union (ITU) and the United Nations Department of Economic and Social Affairs.

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Technology options for mobile solutions

Mobile solutions can be constructed in a variety of ways, with diverse choices in terms of networks, channels (e.g. voice channels, signaling channels, data channels) back-end information systems and enterprise architecture, devices and applications. In order to effectively identify and deploy affordable, successful and sustainable mobile solutions, it is critical to have a clear focus on the targeted policy and service delivery goals, and a sound appraisal of available technology options. Technical issues, problems related to security, identity management, broadband connectivity and the integration and interoperability of systems and applications, are all matters that need to be discussed and addressed. Likewise, the development of locationbased services, the impact of new trends on the mobile market and of social networking on mobile service delivery, i.e. “Mobile Web 2.0”, will require adequate attention and will be at the core of policy makers’ discussions in the upcoming years.

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