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M-Government

Mobile Technologies for Responsive Governments and Connected Societies

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This report aims to foster a better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices to enable ubiquitous governments, sustain public sector innovation and transform public service delivery. The content of this report paves the way for the Report on Agile Government to be released by OECD in the Fall of 2011. The report is a joint-product of the collaboration of OECD with the International Telecommunication Union (ITU) and the United Nations Department of Economic and Social Affairs.

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Executive summary

In the past decade, the mobile communication technologies revolution and the growth of high-speed broadband and wireless access have begun to make a considerable impact on economic and social development worldwide, reinforced by the expansion of the public sector’s capacity to leverage the use of ICTs to improve its internal functioning, as well as its interactions with citizens and businesses. However, the level of access to fixed broadband, particularly in developing countries, is lower than the access to mobile technology. This is due, in great part, to the high cost of the broadband technology and required infrastructure, in comparison to the costeffectiveness and impact of mobile technology on citizens’ lives and on their interaction with governments.

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