Mobile Technologies for Responsive Governments and Connected Societies

image of M-Government

This report aims to foster a better understanding on how to leverage the economic and social impacts of the implementation of the Internet into mobile devices to enable ubiquitous governments, sustain public sector innovation and transform public service delivery. The content of this report paves the way for the Report on Agile Government to be released by OECD in the Fall of 2011. The report is a joint-product of the collaboration of OECD with the International Telecommunication Union (ITU) and the United Nations Department of Economic and Social Affairs.

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Benefits and outcomes of M-government

Mobile technology is significantly expanding governments’ capacity to produce benefits and deliver outcomes for governments, citizens, businesses, and to impact positively national overall economic growth. The most notable progress will be in developing countries which have been historically limited by poor or non-existent communications infrastructure that, in turn, have constrained economic development and social improvements. However, m-government development will also provide countries with more developed e-government and the opportunity to tackle a number of issues - such as those related to the digital-divide - which remain a critical factor in the levels of e-government services take-up which are lower-thanexpected in many countries. By enabling the development of a whole new set of G2C, G2G, G2B and G2E applications and services, m-government affords, for instance, a powerful and transformational capacity to extend access to existing services, to expand the delivery of new services, to increase active citizen participation in government operations and to change the way of working within the public sector.


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