Government at a Glance: Western Balkans

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Government at a Glance: Western Balkans presents information on public governance in the Western Balkan region – covering Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia, and Serbia, and compares it to OECD and OECD-EU countries. This first regional edition features 40 indicators on public finance, public employment, centre of government, budgeting practices and procedures, human resources management, public procurement, digital government, core government results and serving citizens. Governance indicators provide important benchmarks on public administration systems, practices and performance. Indicators are presented in a user-friendly format using charts, with brief descriptive analyses of the major findings, and a methodological section on the definition of the indicator and any limitations in data comparability.



Governance of digital government

In the era of rapid and significant digital disruptions, governments continue to undertake reforms to adapt, manage and embrace the digital transformation. These reforms reflect the paradigm shift from e-government to digital government: this shift represents a transition from using technology to support more efficient public sector operations, to a strategic decision-making approach. This approach entails integration of digital technologies sustained by overarching, coherent strategies for the whole public sector that is aligned with broader reform and modernisation agendas. This aims to support the design and delivery of more effective and inclusive public policies and services that can respond swiftly to citizens’ changing expectations. An integrated and sustainable implementation of digital government policies can only be done based on an effective governance framework, which enables secure policy leadership and coordination across different sectors and levels of government.



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