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Government at a Glance Southeast Asia 2019

image of Government at a Glance Southeast Asia 2019

Government at a Glance Southeast Asia 2019 is the first edition in the Government at a Glance series for the region. It provides the latest available data on public administrations in the 10 ASEAN member countries: Brunei Darussalam, Cambodia, Indonesia, Lao People’s Democratic Republic, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Viet Nam. This publication includes indicators on public finance and economics, public employment, budget practices and procedures, strategic human resources management, digital government, open government and citizen satisfaction with public services. Where possible, these data were compared against the OECD average and that of the neighbouring OECD member countries, such as Australia, Korea, Japan and New Zealand.



Each indicator in the publication is presented in a user-friendly format, consisting of graphs and/or charts illustrating variations across countries and over time, brief descriptive analyses highlighting the major findings conveyed by the data, and a methodological section on the definition of the indicator and any limitations in data comparability.

English

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Citizen satisfaction with public services and institutions

Citizen satisfaction with public services helps show how public services are perceived relative to citizens’ expectations. Data regularly collected through the Gallup World Poll allows some comparative analysis of citizens’ satisfaction levels with a range of public services, notably for health, education and justice. Interpreting cross-country comparisons of citizen satisfaction with public services should be made with caution, as perceptions can be influenced by many other reasons beyond the access, responsiveness and quality of services, such as differing expectations, cultural factors, communications, current events or other factors.

English

Graphs

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