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Government at a Glance Southeast Asia 2019

image of Government at a Glance Southeast Asia 2019

Government at a Glance Southeast Asia 2019 is the first edition in the Government at a Glance series for the region. It provides the latest available data on public administrations in the 10 ASEAN member countries: Brunei Darussalam, Cambodia, Indonesia, Lao People’s Democratic Republic, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Viet Nam. This publication includes indicators on public finance and economics, public employment, budget practices and procedures, strategic human resources management, digital government, open government and citizen satisfaction with public services. Where possible, these data were compared against the OECD average and that of the neighbouring OECD member countries, such as Australia, Korea, Japan and New Zealand.



Each indicator in the publication is presented in a user-friendly format, consisting of graphs and/or charts illustrating variations across countries and over time, brief descriptive analyses highlighting the major findings conveyed by the data, and a methodological section on the definition of the indicator and any limitations in data comparability.

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National online portals and digital recognition mechanisms

The progressive digitalisation of economies and societies is transforming relations between citizens and the public sector, changing how the public sector works and delivers services. Citizens’ expectations of public sector efficiency and service quality have increased substantially, influenced by their experience of top private service providers. Governments need to deliver services that are simple, convenient, inclusive, collaborative and tailored to citizens’ life conditions or preferences. A factor that can significantly improve government interaction with citizens and businesses is integrated service delivery, via national online portals that combine data, information, systems, processes and services and provide a single point of access to government services.

English

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