Government at a Glance: Latin America and the Caribbean 2020

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This third edition of Government at a Glance Latin America and the Caribbean provides the latest available evidence on public administrations and their performance in the LAC region and compares it to OECD countries. This publication includes indicators on public finances and economics, public employment, centres of government, regulatory governance, open government data, public sector integrity, public procurement and for the first time core government results (e.g. trust, inequality reduction). Governance indicators are especially useful for monitoring and benchmarking governments' progress in their public sector reforms. Each indicator in the publication is presented in a user-friendly format, consisting of graphs and/or charts illustrating variations across countries and over time, brief descriptive analyses highlighting the major findings of the data, and a methodological section on the definition of the indicator and any limitations in data comparability.

English Also available in: Spanish, Portuguese

Citizen satisfaction with public services and institutions

Health care providers, schools at different education levels and courts deliver services to citizens, and as such, they are among institutions that shape citizens’ perception about and experience with public services. Satisfaction with services is considered an outcome of government activity influenced by how governments produce and deliver services. However, beyond satisfaction metrics until today there is no internationally standardised method for conducting household surveys on key attributes (e.g. access, responsiveness, quality) shaping satisfaction with services (OECD 2017a). Satisfaction with services could also influence and people’s willingness to pay taxes (OECD 2019)

English Also available in: Portuguese, Spanish


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