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Government at a Glance 2017

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Government at a Glance 2017 provides the latest available data on public administrations in OECD countries. Where possible, it also reports data for Brazil, China, Colombia, Costa Rica, India, Indonesia, Lithuania, the Russian Federation, and South Africa. This edition contains new indicators on public sector emploympent, institutions, budgeting practices and procedures, regulatory governance, risk management and communication, open government data and public sector innovation. This edition also includes for the first time a number of scorecards comparing the level of access, responsiveness and quality of services in three key areas: health care, education and justice.

Each indicator in the publication is presented in a user-friendly format, consisting of graphs and/or charts illustrating variations across countries and over time, brief descriptive analyses highlighting the major findings conveyed by the data, and a methodological section on the definition of the indicator and any limitations in data comparability. A database containing qualitative and quantitative indicators on government is available on line. It is updated twice a year as new data are released. The database, countries fact sheets and other online supplements can be found at www.oecd.org/gov/govataglance.htm .

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Citizen satisfaction with public services and institutions

In an environment of fiscal restraint, public service organisations depend more and more on feedback from their clients to make effective and sound decisions about their services. In most OECD countries, public sector organisations, departments and agencies regularly monitor user and citizen satisfaction with public services to evaluate the impact of reforms and identify areas calling for further actions. Comparisons of citizen satisfaction with public services are currently limited by the absence of standardization of survey instruments and methodologies both at the national level (between ministries and agencies of a same country) and across countries.

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Graphs

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