Government at a Glance 2009

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The actions and policies of government touch our daily lives in countless ways. Quantifying and measuring government actions can help leaders make better decisions, and can help to hold government accountable to its citizens. 

Government at a Glance is a new, biennial publication of the OECD providing over 30 indicators describing government performance. It compares the political and institutional frameworks of government across OECD countries, as well as government revenues, expenditures and employment. It also includes indicators describing government policies and practices in integrity, e-government and open government, and introduces several composite indexes summarising key aspects of public management practices in human resource management, budgeting and regulatory management. For each figure, the book provides a dynamic link (StatLink) which directs the user to a web page where the corresponding data are available in Excel® format.

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E-Government service maturity

Since 2000, OECD member countries have been working towards making all public services for citizens and businesses fully available online. In addition to the potential efficiencies gained by lowering the administrative burdens on clients, developing and implementing integrated e-government services often requires governments to standardise internal processes and data in order to integrate back-office functions across the public sector. However, some countries have legal or regulatory constraints that limit or prevent them from sharing data for service integration. Nevertheless, e-government service maturity can be a proxy for the extent to which countries are generating internal efficiencies through the use of ICT.

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