Since the mid-1990s, Korea’s government has been pursuing farreaching reforms of the administrative system to deliver benefits for citizens and businesses alike. The policy stance taken so far prioritises direct action programmes at the expense of rule-setting. The government at first intends to eliminate unnecessary procedures and to reduce document requirements before setting up rules and provisions. These measures certainly improved the interaction between citizens and increased administrative transparency. The current government is also very active in efforts to establish e-Government initiatives. Forums where citizens can voice their proposals and a programme for ...