1887

Focus on Citizens

Public Engagement for Better Policy and Services

image of Focus on Citizens

Complex policy issues cannot be solved by government alone. Delivering high-quality public services at the least cost and achieving shared public policy goals requires innovative approaches and greater involvement of citizens. This book is a valuable source of information on government performance in fostering open and inclusive policy making in 25 countries. It offers rich insights into current practice through 14 in-depth country case studies and 18 opinion pieces from leading civil society and government practitioners. It includes 10 guiding principles to support open and inclusive policy making and service delivery in practice. 

 

“Including more people, earlier and more creatively, in public policy issues is vital not just to secure legitimacy for policy decisions, but also to unlock a mass of creativity and commitment. Innovation is increasingly going to become an open, social and networked activity. That is true in politics and policy as much as in business. This timely, thoughtful book will help make open innovation in public policy a practical reality.”

-Charles Leadbeater, author We-think: Mass innovation not mass production 

 

“We cannot engage the public only on issues of service delivery, but need also to seek their views, energy and resources when shaping public policy. To do otherwise is to create a false distinction between design and delivery, when in the citizens’ eyes it is all connected.”

-Irma Pavliniè Krebs, Minister of Public Administration, the Republic of Slovenia

 

Focus on Citizens shines a light on the practical difficulties and significant benefits of open and inclusive policy making – not only for OECD member country governments but equally for non-member countries.” 

-Bart W. Édes, Head, NGO and Civil Society Center, Asian Development Bank

English

.

Participate, but Do so Pragmatically

Political leaders and policy makers across mature and developing democracies have gained a newfound appreciation for citizen participation in both the making of public decisions and their implementation. In their more candid moments, however, public officials frequently confess many suspicions about engaging citizens. They worry that unschooled citizens will make rash and unwise choices or that they will be too demanding. They worry that increasing public participation will actually harm the quality of democracy. Whereas most people vote in elections, methods of direct citizen participation and consultation, such as town meetings, citizen juries, and public hearings, can engage a highly select and unrepresentative set of individuals who are the “usual suspects” in political participation.

English

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error