Digital Government Review of Panama

Enhancing the Digital Transformation of the Public Sector

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This review explores how Panama can enhance and harness digital government to achieve broader strategic goals at both national and local levels. It looks at institutional governance, legislation, and inter-departmental co-ordination, including institutional capacities and skills for delivering quality public services. It identifies opportunities for making public service delivery more efficient and inclusive, as well as for expanding the strategic use of data. The review provides policy recommendations to help Panama enable and sustain the digital transformation of the public sector.


Executive summary

Panama has long championed the value of digital government, demonstrating a broad national consensus on seizing the opportunities brought by new technologies to make the public sector more efficient, responsive and sustainable. The country has laid strong foundations for equipping the public sector as a whole to tackle broader strategic goals for Panama’s digital economy and society. Working towards these goals requires not only sustaining existing efforts, but also exploring data-driven activity, open-by-default approaches, collaborative design and delivery of services, and digital skills development for public servants as well as citizens and businesses.


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