Digital Government Review of Panama

Enhancing the Digital Transformation of the Public Sector

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This review explores how Panama can enhance and harness digital government to achieve broader strategic goals at both national and local levels. It looks at institutional governance, legislation, and inter-departmental co-ordination, including institutional capacities and skills for delivering quality public services. It identifies opportunities for making public service delivery more efficient and inclusive, as well as for expanding the strategic use of data. The review provides policy recommendations to help Panama enable and sustain the digital transformation of the public sector.



Data driven public sector

This chapter analyses the experience of the data-driven public sector in Panama. It introduces a model for data governance featuring the facets of leadership and vision, capacities for coherent implementation, regulation, the data value cycle, and data architecture and infrastructure. The chapter then considers the application of data to unlock public value in terms of anticipatory governance, the design and delivery of policy and services, and performance monitoring and evaluation. Finally, the chapter explores the role of data in building trust with a discussion of transparency, data protection, citizen consent and ethics.


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