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Digital Government Review of Norway

Boosting the Digital Transformation of the Public Sector

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Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government.

English

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From user-focused to user-driven service delivery in Norway

This chapter analyses the digital service delivery landscape in the Norwegian public sector. It discusses citizens’ digital rights in regard to their interaction with the public administration, and assesses the culture and practices of openness and public engagement across the public sector in relation to the design and delivery of digital public services. It highlights those enablers that should be in place in order to properly support the digital transformation of the public sector, through the strategic integration of digital service delivery, underlying the potential of digital technologies for crossborder services in the Nordic and Baltic regions.

English

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