Digital Government Review of Norway

Boosting the Digital Transformation of the Public Sector

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Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government.


Foreword and Acknowledgements

Norway has laid solid foundations for the development of a national digital government. These foundations are based on sustained efforts to use technology to improve the organisational efficiency of public sector institutions. This has led to high levels of citizen satisfaction with public services in areas such as health care and education that are well above the OECD average. The creation of an electronic identification system (eID), citizens’ digital mailboxes, one-stop-shop portals for citizens and businesses and the development of inclusive digital strategies and services are all results of the government’s commitment to improving and simplifying the relationship between the public sector and the Norwegian population. A system of basic data registries, as well as the adoption of digital government principles, such as not asking users to provide the same data more than once, have also made it easier for public institutions to share data and become more closely integrated.


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