Digital Government Review of Norway

Boosting the Digital Transformation of the Public Sector

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Norway has long used technology to streamline processes within the public sector and bring the government closer to citizens and businesses. Now the country is going further, seeking to transform its public sector through the full assimilation of digital technologies. The goal is to make it more efficient, collaborative, user- and data-driven, and better able to respond to the changing needs and expectations of citizens and businesses. This review analyses the efforts under way and provides policy advice to support the Norwegian government in implementing digital government.


Executive summary

The digital transformation of the public sector is imperative to achieve the transition from e-government to a fully developed open, and efficient, digital government. The rapid and pervasive uptake of digital technologies worldwide is generating innovative business models and drastically changing the lives of citizens. Constant access to online products and services, and the increasing convenience and simplicity of digital services has also raised citizens’ expectations regarding communications and services in the public sector. Governments need to rapidly capitalise on the availability of new technologies to better serve their constituencies.


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