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Digital Government Review of Morocco

Laying the Foundations for the Digital Transformation of the Public Sector in Morocco

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Morocco aims to become a major industrial hub in Africa. To do so, it is taking steps to transform its administration and ensure the sustainable growth of its emerging digital economy and society. This review analyses the efforts under way to integrate digital technologies  in the public sector, and provides policy advice to support the Kingdom of Morocco in implementing a strategic digital government policy.

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Foreword

Morocco is taking steps to establish an open and responsive government. Its new constitution, approved in 2011, lays the foundations for a culture of openness in the economy, society and the public sector. Over the past two decades, the government of Morocco has progressively integrated the use of digital technologies in its internal processes to become more agile and functional, and to improve service delivery. Substantial progress has been made in the digitisation of public services and in raising public awareness about the opportunities created by digital technologies. Nevertheless, in a context of rapid technological change, where citizens and businesses increasingly expect simplicity, efficiency and openness when interacting with the public sector, Morocco faces the challenge of integrating digital technologies more coherently and sustainably. As highlighted by theOECD Recommendation on Digital Government Strategies (2014), the challenge today is no longer to introduce digital technologies into public sector activities, but to integrate and embed them right from the start into government efforts to modernise the public administration in all policy areas and at all levels of government.

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