Digital Government Review of Morocco

Laying the Foundations for the Digital Transformation of the Public Sector in Morocco

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Morocco aims to become a major industrial hub in Africa. To do so, it is taking steps to transform its administration and ensure the sustainable growth of its emerging digital economy and society. This review analyses the efforts under way to integrate digital technologies  in the public sector, and provides policy advice to support the Kingdom of Morocco in implementing a strategic digital government policy.

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Digital government as a driver of a culture of openness and user-driven approaches in the Moroccan public sector

This chapter provides a general overview and assessment of the adoption of digital methodologies in the Moroccan public sector and considers how digital government can help create and promote a culture of openness in the public administration. The chapter begins with an assessment of Morocco’s use of technology to promote inclusiveness, openness and transparency in the Moroccan government, identifying areas of opportunity. It goes on to assess how technology is currently being deployed and considers how new approaches can help transform public services and the systems, processes, organisations, infrastructure and culture that underpin them so that they can be reorganised around citizens’ needs. In addition, the chapter discusses the role of data as an enabling infrastructure for the digital transformation of services, policies and organisations' operations and the current state of data policies in the Moroccan public administration. The chapter closes with a brief evaluation of cybersecurity and privacy policies in Morocco, their roles in securing citizens’ trust in government’s use of technology, and initiatives for future improvement.

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