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Digital Government Review of Latin America and the Caribbean

Building Inclusive and Responsive Public Services

image of Digital Government Review of Latin America and the Caribbean

This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and proactiveness in the public sector. This report looks at governance frameworks, digital government capabilities, data-driven public sector, public service design and delivery, and digital innovation in the public sector. It identifies trends, challenges, strengths, and opportunities for cross-border collaboration and provides policy recommendations to achieve an efficient and sustainable digital transformation of governments across the region.

English Also available in: Spanish

Governing digital government

This chapter explores the governance of digital government in Latin America and the Caribbean (LAC) by employing a comparative approach drawing upon the standards and recommendations set forth by the OECD. It reviews the contextual factors that shape digital government strategies in the region, examines how countries are driving and co-ordinating the digital transformation of their governments, and identifies strategic opportunities for LAC countries to inform their digital government strategies and future developments at national and regional levels.

English Also available in: Spanish

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