Digital Government Review of Latin America and the Caribbean
Building Inclusive and Responsive Public Services
This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and proactiveness in the public sector. This report looks at governance frameworks, digital government capabilities, data-driven public sector, public service design and delivery, and digital innovation in the public sector. It identifies trends, challenges, strengths, and opportunities for cross-border collaboration and provides policy recommendations to achieve an efficient and sustainable digital transformation of governments across the region.
Also available in: Spanish
Public sector capabilities for digital transformation
This chapter assesses the existing institutional capabilities to support digital government policies in Latin America and the Caribbean (LAC). It explores how governments in the region plan, implement and monitor public investments in digital government transformation and how governments develop the digital skills and talent required in the public administration.
Also available in: Spanish
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