Digital Government Review of Latin America and the Caribbean
Building Inclusive and Responsive Public Services
This report explores how governments in Latin America and the Caribbean can use digital technology and data to foster responsiveness, resilience and proactiveness in the public sector. This report looks at governance frameworks, digital government capabilities, data-driven public sector, public service design and delivery, and digital innovation in the public sector. It identifies trends, challenges, strengths, and opportunities for cross-border collaboration and provides policy recommendations to achieve an efficient and sustainable digital transformation of governments across the region.
Also available in: Spanish
Foreword
The fast-paced digital transformation of societies and economies challenges governments’ capacity to design and deliver timely and quality services that adapt to changing expectations and needs of households and businesses. In this context, building a mature digital government is critical to seize the opportunities while manage the risks emerging from the digital transformation in the public sector. The OECD Digital Government Reviews aim to assist governments in their digital journey to increase public sector efficiency and contribute to more equitable, inclusive and participatory societies and economies.
Also available in: Spanish
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