Digital Government Review of Colombia

Towards a Citizen-Driven Public Sector

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This review analyses the shift from e-government to digital government in Colombia. It looks at the governance framework for digital government, the use of digital platforms and open data to engage and collaborate with citizens, conditions for a data-driven public sector, and policy coherence in a context of significant regional disparities. It provides concrete policy recommendations on how digital technologies and data can be harnessed for citizen-driven policy making and public service delivery.

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Strategic use of data in the public sector in Colombia

This chapter seeks to understand the actions needed to foster the strategic use of data for the purpose of achieving citizen-driven results in the Colombian public sector. It analyses the governance of the value chain of government data towards its use for foresight in policy design, service delivery and performance. It addresses the legitimacy and transparency in data sharing and use, and skills development within Colombian public institutions as prerequisites to take full advantage of the benefits of data-based technologies for the digital transformation of the public sector.

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