Digital Government Review of Colombia

Towards a Citizen-Driven Public Sector

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This review analyses the shift from e-government to digital government in Colombia. It looks at the governance framework for digital government, the use of digital platforms and open data to engage and collaborate with citizens, conditions for a data-driven public sector, and policy coherence in a context of significant regional disparities. It provides concrete policy recommendations on how digital technologies and data can be harnessed for citizen-driven policy making and public service delivery.

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Governing the digital transformation of the Colombian public sector

This chapter analyses the process of strategic change from e-government to digital government in Colombia. It focuses on the achievements made by Colombia with the Online Government Strategy and the need to generate public value for all Colombian society through the strategic use of digital technology. Based on these strengths and the current and future needs of the government and social stakeholders, which have arisen from the peace process, the required changes to ensure a digital transformation in Colombia are examined. These changes include the definition and establishment of an institutional framework, suitable co-ordination mechanisms and policies that can help to formulate and implement a Digital Government Strategy.

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