Digital Government Review of Colombia

Towards a Citizen-Driven Public Sector

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This review analyses the shift from e-government to digital government in Colombia. It looks at the governance framework for digital government, the use of digital platforms and open data to engage and collaborate with citizens, conditions for a data-driven public sector, and policy coherence in a context of significant regional disparities. It provides concrete policy recommendations on how digital technologies and data can be harnessed for citizen-driven policy making and public service delivery.

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Colombia’s efforts in e-government over the past 15 years have laid the foundations for a new digital government policy that can foster a citizen-driven administration capable of serving the needs of all Colombians. The country’s significant achievements in digital citizen participation and open data are reflected in international comparisons, such as the 2017 OECD Open, Useful and Reusable Data (OURdata) Index, in which Colombia finds itself among the top-performing countries. However, the population’s uptake of digital government initiatives and the reuse of open government data remain low, especially in the less developed regions.

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