Digital Government Review of Brazil

Towards the Digital Transformation of the Public Sector

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Like most OECD countries, Brazil has been taking steps towards digital government to ensure that public policies and services are more inclusive, convenient and designed to meet citizens’ needs. This report takes stock of the progress made by the Brazilian government, based on good practices and principles in OECD countries, and provides recommendations to help Brazil drive its digital transformation of the public sector.



Towards transformative, citizen-driven digital service delivery in Brazil

The potential of digital technologies to spur more open and collaborative processes was always assumed to be one of the greatest assets of the digital revolution in Brazil. This chapter seeks to explore what can provide a transformative catalyst to digital service delivery beyond technology. The chapter focuses on the digital transformation of public service delivery in Brazil, discussing topics such as the relevance of digital-by-design approaches, the use of emerging technologies and the future development of cross-border services in the Latin America and Caribbean (LAC) region.


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