Digital Government in Peru

Working Closely with Citizens

image of Digital Government in Peru

This digital government study explores the state of the digitalisation of the public sector in Peru. It addresses recent efforts to build an institutional and legal framework to support the digital transformation of the public sector. It also discusses the design and delivery of, and access to, public services, and the role that digital technologies can play in improving them. Finally, this report assesses the state of data governance and open data in Peru’s public sector.



Executive Summary

The speed, breadth and scope of the disruption brought about by digital transformation is rapidly changing economies and societies. It is also challenging governments across the world to adapt, manage and embrace this wave of transformation. If governments lag behind the pace of change, they face the risk of policy failures and of running outdated services that could become irrelevant as they face challenges from new business models. The digital revolution brings risks for public organisations, but also opportunities. By becoming digital organisations, public sector institutions will be better equipped to meet changing citizens’ expectations, stay relevant and considerably improve policy-making and public service delivery in the 21st century.


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