Digital Government in Chile

Strengthening the Institutional and Governance Framework

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This review analyses the governance and institutional framework of digital government in Chile. It is based on the OECD Recommendation on Digital Government Strategies. It first benchmarks the institutional arrangements of ten advanced countries in the field of digital government, assessing their strategies, digital government units or bodies and policy levers, as well as the co-ordination mechanisms in place. The review then provides an in-depth look at the institutional set-up of digital government in Chile. The assessment reveals that the governance of digital government in Chile would benefit from a stronger legal basis, providing the unit leading the work on digital government with a better grounding and the necessary levers to drive the digital transformation of government and public services. Based on this analysis, the OECD advances two alternative recommendations to strengthen the institutional framework of digital government to foster public sector productivity, enhance efficiencies and improve service delivery. The strengths and weaknesses of the alternatives discussed in detail. The review includes a roadmap for the implementation of both alternatives.




Executive summary

Budgetary constraints and rising citizens’ expectations are leading the government of Chile to seek ways to become more productive, efficient and effective. Digital technologies can have a substantial impact on government’s capacity to effectively design and implement policies, and to be transparent and accountable in delivering outcomes and outputs. Not only can they enhance civil servants’ productivity, but they can significantly change how governments plan and deliver services, making them more user-driven, more convenient to access and tailored to needs, e.g. designed according to users’ needs. Through the improvement of data management and processing, digital technologies can help turn data into opportunities producing knowledge for evidence-based policy making, effective monitoring of implementation and scaling up of “what works”. However, reaping the full benefits of digital technologies requires a solid governance framework to spur a coherent approach across the public sector, the capacity to be rigorous and clear in taking up new opportunities, and effective coordination to avoid the duplication of efforts, achieve systemic change and build a government that is digital by design.


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