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Digital Government in Chile

Strengthening the Institutional and Governance Framework

image of Digital Government in Chile

This review analyses the governance and institutional framework of digital government in Chile. It is based on the OECD Recommendation on Digital Government Strategies. It first benchmarks the institutional arrangements of ten advanced countries in the field of digital government, assessing their strategies, digital government units or bodies and policy levers, as well as the co-ordination mechanisms in place. The review then provides an in-depth look at the institutional set-up of digital government in Chile. The assessment reveals that the governance of digital government in Chile would benefit from a stronger legal basis, providing the unit leading the work on digital government with a better grounding and the necessary levers to drive the digital transformation of government and public services. Based on this analysis, the OECD advances two alternative recommendations to strengthen the institutional framework of digital government to foster public sector productivity, enhance efficiencies and improve service delivery. The strengths and weaknesses of the alternatives discussed in detail. The review includes a roadmap for the implementation of both alternatives.

 

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Aligning Chile's digital government framework with national ambitions and objectives

This chapter provides an in-depth look at the institutional context and governance framework of digital government in Chile, mapping the existing roles and responsibilities, the existing policy levers, co-ordination mechanisms and legal framework. Based on this analysis and drawing on the conclusions of the benchmarking exercise developed in Chapter 1, it provides specific policy recommendations to strengthen the government of Chile’s ability to steer the digital transformation of the public sector through reinforced governance of digital government. The chapter suggests two alternative options for a reinforced digital government institutional set-up to achieve more sustainable results in the long term. The chapter lays out the potential strengths and weaknesses of each scenario and outlines an implementation roadmap for these recommendations.

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