Digital Government in Chile – Digital Identity

image of Digital Government in Chile – Digital Identity

In our interactions with the people we know we don’t give any thought to the proof of their identity. When we meet someone for the first time we trust they are who they say they are. Sometimes an introduction is brokered by a mutual, trusted, acquaintance who knows both parties. However, in our transactional dealings with government there is a greater expectation – and need – to be able to prove who we are, where we live and what we can access. The provision of digital identity (DI) is critical to government ambitions for transforming the quality of public services.

This study discusses Chile's experience of DI alongside a comparison of 13 OECD countries, and aims to support the Government of Chile in developing and enhancing their approach to the development of DI as a piece of core digital government infrastructure and an enabler of seamless service delivery. The study uses a framework that covers the foundations for identity in terms of existing national identity infrastructure, policies and governance, the technical solutions that have been explored, the factors which impact adoption, and the ways in which DI can empower citizens through greater control of their data, transparency and measurement of impact.


Executive summary

The challenge of proving someone is who they claim to be, were born in a particular place, live at a certain address and have the legal standing to do business, cross borders, access medical care or go about life is an age old problem that has historically been dealt with by creating physical tokens. As the digital transformation of society changes expectations in the delivery of public services, and governments seek greater efficiency in response to budgetary constraints, there is an ambition to move away from face to face interactions towards digitally enabled solutions.


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error