Digital Government in Chile – Digital Identity

image of Digital Government in Chile – Digital Identity

In our interactions with the people we know we don’t give any thought to the proof of their identity. When we meet someone for the first time we trust they are who they say they are. Sometimes an introduction is brokered by a mutual, trusted, acquaintance who knows both parties. However, in our transactional dealings with government there is a greater expectation – and need – to be able to prove who we are, where we live and what we can access. The provision of digital identity (DI) is critical to government ambitions for transforming the quality of public services.

This study discusses Chile's experience of DI alongside a comparison of 13 OECD countries, and aims to support the Government of Chile in developing and enhancing their approach to the development of DI as a piece of core digital government infrastructure and an enabler of seamless service delivery. The study uses a framework that covers the foundations for identity in terms of existing national identity infrastructure, policies and governance, the technical solutions that have been explored, the factors which impact adoption, and the ways in which DI can empower citizens through greater control of their data, transparency and measurement of impact.



DI in Chile

This chapter presents a summary of DI provision in Chile according to the framework explored in the preceding chapter. The chapter starts by looking at the foundations for identity in Chile in terms of existing national identity infrastructure, the policies supporting DI and Chile’s governance mechanisms. In the second section, the existing model of DI in Chile is looked at in terms of its technical approach. The policy levers and adoption for Chile’s DI are assessed in light of the legal and regulatory framework, funding and the enforcement measures, the services made available, and the enablers and constraints identified in Chile as well as the intentions around putting citizens in control of their data, the openness with which performance is being shared and the approach to assessing impact.Finally, the chapter ends with the plans Chile have for expanding ClaveÚnica


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