Digital Government in Chile – A Strategy to Enable Digital Transformation

image of Digital Government in Chile – A Strategy to Enable Digital Transformation

This study assesses the evolution, achievements and challenges in the design and implementation of digital government strategies in Chile since 2004. It aims to support the Government of Chile in framing and implementing future strategic decisions and developing digital capacity throughout the public sector. In particular, it looks at how Chile can build a whole-of-government approach to embed digital approaches into everyday government operations.

The study argues that for Chile to ensure the sustainability of its achievements to date it should work towards shared ownership of, and responsibility for, the digital government strategy throughout the public administration.


Assessment and recommendations

Over the last 20 years, digital technologies have arguably become the single most transformational factor of economies and societies. The digital revolution has seen the rise of highly disruptive technologies, such as machine learning algorithms, artificial intelligence, cloud computing, the internet of things, mobile technologies and incredibly powerful network effects (Ubaldi et al., 2019[1]). As the industrial revolution did for our ability to use physical force to enhance societies’ industrial capability, the digital revolution has exponentially augmented our ability to produce, store, share and process information and data, leading to a dramatic transformation of our species’ analytical and co-ordination capabilities. By progressively embedding ICTs into the physical world, human societies are increasingly able to come up with smart solutions for today’s most pressing challenges.


This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error