Digital Government in Chile – A Strategy to Enable Digital Transformation

image of Digital Government in Chile – A Strategy to Enable Digital Transformation

This study assesses the evolution, achievements and challenges in the design and implementation of digital government strategies in Chile since 2004. It aims to support the Government of Chile in framing and implementing future strategic decisions and developing digital capacity throughout the public sector. In particular, it looks at how Chile can build a whole-of-government approach to embed digital approaches into everyday government operations.

The study argues that for Chile to ensure the sustainability of its achievements to date it should work towards shared ownership of, and responsibility for, the digital government strategy throughout the public administration.




This opening chapter introduces the OECD’s work in analysing and supporting the shift from analogue practices, through e-government and into digital government. It highlights the six dimensions of digital government transformation and their importance in supporting the adoption of activity through digital government strategies identified by the OECD Recommendation of the Council on Digital Government Strategies. The chapter then charts the evolution of the digital government agenda in Chile from the 2004-2006 Agenda Digital, the Estrategia Digital 2007-2012, the 2012 Agenda of State Modernisation and the Agenda Digital 2020.


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