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Denmark: Efficient e-Government for Smarter Public Service Delivery

image of Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

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The Governance Framework for E-Government Implementation

The Danish government has focused on the establishment of frameworks and structures to engender collaboration and co-operation across levels of government to foster co-ordination across functional areas and support an efficient and effective development of e-government. Although the current governance frameworks have led to the achievement of considerable e-government progress, it could benefit from further strengthening. Likewise, the continuous involvement and support at the political level would provide visible sponsorship and more direct connection to national priorities to make cross governmental collaboration and co-operation work better. The fragmentation of responsibilities and the absence of a visible champion charged with driving the implementation forward has also resulted in the value and role of e-government and of its strategic and economic advantages for Denmark not being clear to the political leadership. The Structural Reform of the Danish public sector has also contributed to what, at times, seems to be an imbalanced and a limited alignment between the priorities as seen by the central government and those perceived at sub-national levels.

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