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Denmark: Efficient e-Government for Smarter Public Service Delivery

image of Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

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Realising the Benefits of E-Government

The Danish government recognises the use of ICT as a prerequisite for the public sector to efficiently and effectively complete its tasks, achieve its goals and meet the expectations of citizens and businesses. This is why it regards e-government as being fundamental to reforming the public sector and to sustaining high improved service delivery and has adopted tools and strategies to ensure the full harvesting of these benefits. For instance, the business case model used by the Danish Ministry of Finance – based on international standards for ICT projects and business cases – is a key tool to deliver a financial overview and allow the users to compare the planned value and objectives to the estimated costs and investments.

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