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Denmark: Efficient e-Government for Smarter Public Service Delivery

image of Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

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Introduction

The Danish government has adopted a national e-government strategy – “Towards Better Digital Service, Increased Efficiency and Stronger Collaboration” – covering 2007-10, which largely follows-up on the OECD proposals for action embedded in the 2005 OECD E-Government Country Study: Denmark. In relation to the approval of the strategy, new economic settings were established and agreed upon by the state, the regions and the municipalities to implement 35 initiatives. In addition, a fund for assistive technology was created for 2009-15 to co-finance investments in projects that seek to employ labour saving technologies in the public sector and to adopt innovative ways of working and structuring public organisations, i.e. the PWT Foundation – Investments in Public Welfare Technology. The Danish government is in the process of taking stock of the progress made since 2005 with regard to e-government development in order to prepare a new e-government strategy. Aware of its privileged position in terms of sophistication of its e-government enabling environment, and willing to further exploit this advantage to reach out to the most vulnerable segments of the population and ensure the most efficient and effective use of public resources, the government decided to focus on: optimising the impact of e-government on public sector reform, strengthening the organisational structure and arrangements for e-government development and implementation, increasing user take-up, and securing the benefits realisation of e-government projects.

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