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Denmark: Efficient e-Government for Smarter Public Service Delivery

image of Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

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Annex D. Methodology

The review is structured around the notion of a policy cycle in which e-government goals, strategies and initiatives are developed and diffused by all levels of government, and e-government projects are initiated and implemented by different agencies. As the first step in a country review, the OECD Secretariat develops an agreement with the reviewed country’s authorities concerning the objectives, analytical framework and timeline of the study. The terms of reference set out and structure the areas to be studied, providing an overarching view of e-government implementation and impacts.

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