Denmark: Efficient e-Government for Smarter Public Service Delivery

image of Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   



Annex C. Survey results

The survey is part of the background research supporting the analyses, assessment and proposals for action presented in this report. It shows that Denmark has a high degree of e-government maturity with a focused and systematic approach to the implementation cycle of e-government. The survey represents a broad cross-section of Danish public sector institutions and their leadership showcasing in general a mature and knowledgeable management within the public sector – with a good understanding of e-government implementation as a whole-of-public-sector initiative.


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