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Denmark: Efficient e-Government for Smarter Public Service Delivery

image of Denmark: Efficient e-Government for Smarter Public Service Delivery

This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced by countries today. It highlights the richness of initiatives and actions taken by Denmark in relation to a number of areas, including the impact of e-government on public sector modernisation and efficiency efforts, the impact of e-government organisational structure and arrangements on e-government development and administration, the need to address issues related to user take-up and the assessment of benefits realisation of e-government projects. As these are not unique to Denmark, but are commonly shared by a number of OECD countries, the study provides useful tools to support e-government policy making in all OECD countries.   

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Annex A. Experiences from other OECD members

OECD countries are increasingly focusing their efforts on broadening the scope of e-government programmes to enhance its value as a driver to sustain public sector reform goals and achieve public efficiency and effectiveness, while sustaining ongoing service delivery improvement. For many of them, this has meant broadening the e-government vision to take into consideration that enabling societal-wide efficiency and effectiveness could realise better use of public resources at large – i.e. to help improve public service delivery, to enable citizens to better access services – without losing sight of the necessary focus on efficiency and effectiveness is essential. Broadening the e-government vision implies, for the majority of OECD countries, a citizen-focused (and/or business-focused) and a whole-of-government approach to e-government development. In pursuing this approach, many OECD countries are in the process of rearranging governments’ online and off-line organisational structures and of establishing service clusters that cross the traditional organisational structures of programmes, departments and agencies.

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