Costa Rica: Good Governance, from Process to Results

image of Costa Rica: Good Governance, from Process to Results

The review analyses key areas of public governance in Costa Rica and identifies opportunities to improve the performance of the state in order to ensure more effective and efficient service delivery for all citizens. It examines co-ordination at the centre of government, public policy monitoring and evaluation and the use of the budget framework for strategic planning. It also looks at human resource management, integrity policies and public procurement, and multi-level governance. The review provides recommendations to assist the government in strengthening the capacity of the public sector to support social and economic development.



Supporting human resources management in Costa Rica

This chapter examines the strengths and weaknesses of the human resources management policies and practices of Costa Rica’s Civil Service Regime. It formulates recommendations in five key reform areas: timely and accurate workforce data; the development of a merit-based, transparent and financially sustainable compensation system; the introduction of a coherent competency framework; an enhanced performance management system; and the development of institutional and individual leadership. The chapter highlights the importance of these reforms to promote better governance and improved public service design and delivery.


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