1887

Consumer Policy Toolkit

image of Consumer Policy Toolkit

The markets for goods and services have undergone significant changes over the past 20 years. Regulatory reform, global markets, new technologies and growth in the role of services in economic activity have driven the changes which, in many instances, have provided significant benefits to consumers. Relatively little attention has been paid to the challenges these developments have posed for consumers. More choice and more complexity in many markets have made it increasingly difficult for them to compare and assess the value of products and services. The challenges for consumers have raised similar challenges for the government authorities responsible for protecting them from unfair commercial practices and fraud.

This book examines how markets have evolved and provides insights for improved consumer policy making. It explores, for the first time, how what we have learned through the study of behavioural economics is changing the way policy makers are addressing problems.

English French

.

Preface

As policy practitioners we are all aware of the growing challenges we face today in protecting consumers. With rapidly changing consumer markets that demand higher levels of knowledge and skill on the part of consumers and where public expectations of the protections available to consumers are growing, policy makers are increasingly expected to respond with greater speed and effectiveness.

English French

This is a required field
Please enter a valid email address
Approval was a Success
Invalid data
An Error Occurred
Approval was partially successful, following selected items could not be processed due to error